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Return and Refund Policy

Return & Refund Policy – PRIMES BUY LLC

At PRIMES BUY LLC, we are committed to fair service and customer satisfaction. This Return & Refund Policy explains how return, refund, and cancellation requests are handled in accordance with standard U.S. e-commerce practices.

1. Returns & Refund Requests

Customers may submit return or refund requests for eligible orders.
All requests must follow the terms outlined in this policy.

2. Eligibility for Returns & Refunds

To be eligible for a return or refund:

• Items must be unused and in original condition

• Items must be returned in original packaging

• Requests must be submitted within 21 days of delivery

• Proof of purchase such as an order number or invoice is required

3. Non-Refundable Items

Returns or refunds will not be accepted for:

• Items damaged due to misuse or improper handling

• Items returned after the allowed return period

• Custom-made or personalized items once processing has started, as these cannot be resold

4. Refund Process

Once a returned item is received and inspected, customers will be notified regarding approval or rejection of the refund.
Approved refunds are processed accordingly.

5. Refund Method

Refunds are issued to the original payment method used at checkout.
Processing time may take 5–7 business days, depending on the payment provider.

6. Damaged or Incorrect Items

If an order is received damaged, defective, or incorrect, please contact our support team as soon as possible.
Instructions for return or replacement will be provided after review.

7. Order Cancellations

Orders may be canceled before shipment.
Once an order has shipped, the return and refund process outlined in this policy applies.

8. Shipping & Return Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

• Original shipping fees, if applicable, are non-refundable

9. Customer Support

For return or refund assistance, contact us:

Email: support@primesbuy.shop
Phone: +1 (270) 765-5652
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

10. Policy Updates

PRIMES BUY LLC reserves the right to update this policy at any time.
Changes will be posted on this page with a revised effective date.

11. Return Address

PRIMES BUY LLC
109 W San Francisco St
Santa Fe, NM 87501
United States